Returns Policy

We want you to love what you ordered. If something isn't right, we'll make it right — clearly and fairly.

Your 30-day return window

You have 30 days from the day your order is delivered to request a return. Items must be unworn, unwashed and in their original condition, with any tags still attached.

Who pays for return postage

Changed your mind? You cover the cost of sending the item back to us.
Faulty, damaged or not what you ordered? We cover it — we'll put it right at no cost to you.

Made-to-order pieces

Many of our pieces are made to order, but they're standard designs in standard sizes — not personalised — so they're returnable within the same 30-day window as everything else.

How to start a return

Email hello@nuvel.uk with your order number and the item(s) you'd like to return. We'll reply, usually within one business day, with your return instructions and our UK returns address.

Refunds

Once we receive and inspect your returned item, we'll process your refund to your original payment method within 14 days. We'll email you when it's done.

Exchanges

Want a different size or colour? Start a return for the original and place a new order for the one you want — that's the quickest way to get the right piece to you.

Your legal rights

Nothing here affects your statutory rights. Under the UK Consumer Contracts Regulations 2013 you have the right to cancel most online orders within 14 days of delivery for any reason, and a further 14 days to return the goods. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. Our 30-day window above is offered in addition to — never instead of — these rights. Our full Refund policy sets out the legal detail.

Questions?

Email hello@nuvel.uk and a real person will help.