Terms & Conditions

Last updated: 26 May 2026

Please read these Terms and Conditions carefully before placing an order with Nuvel. By purchasing from us, you agree to be bound by these terms.

1. About Us

Business name: Nuvel
Legal owner: João Paulo (sole trader)
Business address: 12 Darwin Rise, Gravesend, Kent, DA11 8FJ, United Kingdom
Customer service email: hello@nuvel.uk
Legal & billing email: admin@nuvel.uk

2. Placing an Order

When you place an order on nuvel.uk, you are making an offer to purchase goods. Your order is confirmed when you receive an order confirmation email from us. We reserve the right to decline any order.

All orders are subject to availability. If an item becomes unavailable after your order is placed, we will notify you and offer a full refund or suitable alternative.

You must be at least 18 years old to place an order.

3. Pricing & Payment

All prices are displayed in British Pounds (GBP) and are inclusive of VAT where applicable. We accept:

• Credit and debit cards (Visa, Mastercard, American Express) via Shopify Payments
• PayPal
• Klarna (buy now, pay later — subject to Klarna's own terms and eligibility checks)

Payment is taken at the point of order. We use PCI DSS-compliant payment processing and do not store your full card details.

4. Delivery

We deliver to addresses within the United Kingdom only.

• Standard delivery: 2–5 working days — FREE on orders over £25, £3.99 under £25
• Express delivery: next working day (order before 2pm) — £7.99

Delivery times are estimates and not guaranteed. We will not be liable for delays caused by circumstances outside our reasonable control. Risk of loss passes to you upon delivery.

5. Your Right to Cancel (Consumer Contracts Regulations 2013)

As a consumer purchasing online, you have the legal right to cancel your order within 14 days of receiving your goods, for any reason. You then have a further 14 days to return the goods.

We offer a 30-day returns window as standard, exceeding the statutory minimum.

The right to cancel does not apply to personalised or custom-made items (including print-on-demand products made to your specification), or unsealed items that cannot be returned for hygiene reasons.

6. Returns & Refunds

We accept returns within 30 days of delivery. Items must be unused, undamaged, and in original packaging where possible. To initiate a return, email hello@nuvel.uk with your order number.

Refunds are processed within 14 days of receiving the returned item, to the original payment method. For full details, see our Returns Policy.

7. Faulty or Incorrect Goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described.

• Within 30 days of delivery: you are entitled to a full refund
• Within 6 months: we will repair or replace (or refund if neither is possible)
• After 6 months: we may ask you to demonstrate the fault existed at purchase

Please email hello@nuvel.uk with your order number and a photo of the fault within 48 hours of delivery.

8. Products & Descriptions

We make every effort to display products accurately. Colours may vary slightly depending on your screen settings. All products are new and sourced exclusively from UK-based suppliers unless otherwise stated.

9. Intellectual Property

All content on nuvel.uk — including text, images, logos, and design — is owned by or licensed to Nuvel. You may not reproduce, distribute, or use any content from this website without our written permission.

10. Limitation of Liability

To the fullest extent permitted by UK law, Nuvel's liability for any claim shall not exceed the price paid for the relevant product. We are not liable for indirect or consequential losses, loss of profit, or losses arising from circumstances beyond our reasonable control.

Nothing in these terms limits our liability for death or personal injury caused by negligence, or any other matter that cannot be excluded under UK law.

11. Governing Law & Disputes

These Terms and Conditions are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

We aim to resolve all complaints promptly and fairly. You may also refer disputes to an alternative dispute resolution (ADR) service, or use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance.

13. Contact

Email: admin@nuvel.uk
Post: João Paulo, 12 Darwin Rise, Gravesend, Kent, DA11 8FJ, United Kingdom